Privacy policy

Overview

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from plantaholic-usa.com (the “Site”).


Personal Information We Collect

Device Information

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser

  • IP address

  • Time zone

  • Cookies installed on your device

We also collect:

  • Pages or products viewed

  • Referring websites or search terms

  • Interaction data with the Site

Technologies used include:

  • Cookies

  • Log files

  • Web beacons, tags, and pixels

Order Information

When you make or attempt a purchase, we collect:

  • Name

  • Billing and shipping address

  • Payment information (processed securely via Shopify)

  • Email address

  • Phone number

“Personal Information” refers to both Device Information and Order Information.


HOW WE USE YOUR INFORMATION

We use your Personal Information to:

  • Process and fulfill orders

  • Communicate with you

  • Provide order confirmations and updates

  • Screen for fraud or risk

  • Improve and optimize our website

  • Send marketing communications (if you opt in)


SMS Communications

By providing your phone number, you consent to receive SMS messages regarding:

  • Orders

  • Promotions

  • Updates

  • You may opt out at any time by replying STOP

  • Reply HELP for assistance

  • Standard messaging rates may apply

We do not sell or share phone numbers for third-party marketing.


Sharing your Personal Information

We share your information with third parties to operate our business, including:

  • Shopify (e-commerce platform)

  • Payment processors

  • Shipping carriers

  • Google Analytics (for site usage insights)

We may also share information to:

  • Comply with legal obligations

  • Respond to lawful requests

  • Protect our rights


Behavorial Advertising

We may use your information to provide targeted advertising.

You can opt out via:

  • Facebook Ads Settings

  • Google Ads Settings

  • Bing Ads Settings

You may also opt out via:

 http://optout.aboutads.info/


Do Not Track

We do not alter our data collection practices when we receive a “Do Not Track” signal from your browser.


Your Rights

Depending on your location, you may have rights to:

  • Access your personal data

  • Correct or update your data

  • Request deletion of your data

To exercise these rights, contact us at the email below.


Data Retention

We retain your Order Information for our records unless and until you request deletion, or as required by law.


Security

We take reasonable precautions and follow industry best practices to protect your personal information.

However, no method of transmission over the Internet is 100% secure.


Changes to This Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.


Contact Information

For questions or requests regarding this Privacy Policy:

Email: contact@plantaholic-usa.com