Refund policy

Returns & Refunds

To initiate a return:

• Contact us within 3 days of delivery

• If damaged or unalive, we MUST have pictures submitted

• Obtain a Return Authorization (RA) by contacting support@plantaholic-usa.com

Conditions:

• Items must be returned in original condition

• Must be received within 10 business days of RA issuance

Important:

• Refunds are issued as store credit only

• Shipping costs are non-refundable

• Return shipping is the customer’s responsibility

Order Cancellations

• Orders may be canceled before shipment

• A 25% restocking fee applies if the order has been prepared

• Orders already shipped cannot be canceled

Substitutions

We reserve the right to substitute unavailable items with:

• Items of equal or greater value

Customers may request no substitutions at checkout.

Non-Plant Items

We sell plant-related merchandise and supplies.

While we take care in packaging:

• Non-plant items are not covered under the live arrival guarantee

• Damaged items must still be reported within 72 hours

Accuracy of Billing Information

We reserve the right to refuse or cancel any order.

You agree to provide:

• Accurate billing and shipping information

• Updated contact and payment details

Limitation of Liabilites

All products and services are provided “as is.”

Plantaholic LLC is not liable for:

• Improper plant care

• Environmental damage

• Shipping delays or carrier issues

• Indirect or consequential damages

Indemnification

You agree to indemnify and hold harmless Plantaholic LLC from any claims arising from:

• Your violation of these Terms

• Misuse of products

• Violation of laws or third-party rights